Shop Policies

For shipping & processing information click here.

Handmade Characteristics

Many Sessa Vee products are handmade or hand-finished. Because of the handling and multiple manual processes that occur while creating your order, slight variations in cut, bend and/or margins may occur. These types of variations are common and considered normal characteristics, though not always easily noticed.

Refunds

If there is any concern about your order please contact me with your order number within 7 days of delivery. To expedite service, please submit a photograph of the issue or order and send an email to hello@sessavee.com.

Returns & Exchanges

Returns or exchanges may be accepted within 30 days of purchase only if all of the following apply:

The item is not a made-to-order, customized or personalized product
Written authorization is given to the customer via email to return items A different mailing address for faster processing may be given. Send a message to hello@sessavee.com
Returned items and product packaging are received in their original condition

Original shipping fees are non-refundable and customers are responsible for any shipping and insurance costs for returns, refunds or exchanges.

Once items are received, customer will be refunded the full amount paid for the qualifying returned product(s). Please allow 7 days after receiving items for your refund to be processed. Customer will receive a confirmation email of this transaction.

Promo Codes & Discounts

Promo codes must be used at the time of purchase to receive your discount and do not apply to past or already submitted orders.

Promo codes cannot be stacked. If an item or order is eligible for multiple product discounts, only the largest will apply.

Sale prices only apply while marked and do not apply to any previously submitted orders.

Sessa Vee is not responsible for:

Loss, damage or theft of packages/items once they are checked in for delivery by USPS. USPS must be notified of these occurrences. I will gladly be your advocate in any of these circumstances and can submit an official lost/stolen mail claim to USPS if needed.
Delays in delivery after the packages/items have been checked in to USPS. Bad weather and worker shortages can cause delays in mail carrier transportation.
Replacing or refunding items or shipping costs because orders were sent to a wrong address submitted by the customer.
Customs, duties, tax or other fees imposed by/at the destination country.

Payment for replacement items and new shipping costs will become the responsibility of the customer and may be charged via email invoice.

Legal / Copyright

Sessa Vee designs are the intellectual property of The Heim Company, LLC. All Rights Reserved. Materials may not be duplicated, disseminated, or appropriated by others without the creator's permission.

Sessa Vee printables are for personal use only. It is unlawful to forward, share, distribute, sell, or adapt these designs or digital files or the products made from them. They are for non-commercial use only, and The Heim Company, LLC retains all rights to the designs.